Legal
Terms and Conditions
Luumora – Web design & digital services
Zidane Rauterkus, trading under the business name "Luumora" · Löwenstrasse 3 · 8590 Romanshorn · Switzerland
support@luumora.com · +41 76 348 80 68 · not registered in the commercial register
As of: June 18, 2026
1. Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") apply to all contracts, services and offers between Zidane Rauterkus, trading under the business name "Luumora" (hereinafter "Contractor", "we" or "us"), and the customer (hereinafter "Client" or "Customer") regarding the creation of websites and associated digital services. "Luumora" is a business name; the Contractor operates as a self-employed individual and is not registered in the commercial register.
1.2 The version of the GTC valid at the time the contract is concluded shall be authoritative. Deviating conditions of the Client are not recognized unless we expressly agree to their validity in writing.
1.3 Our offers are primarily aimed at companies, self-employed persons and businesses. In the case of contracts with consumers, any mandatory statutory provisions shall take precedence.
2. Subject Matter of the Contract and Services
2.1 The subject matter of the contract is the creation of a website and – if agreed – the ongoing hosting, maintenance, and support of the website. The precise scope of services is set out in the respective offer or order confirmation.
2.2 Our services may, in particular, include:
Conception, design, and technical implementation of websites and landing pages
Setup of domain, hosting, email, and DNS
Creation of contact forms and simple functions
Basic search engine optimization (SEO base)
Ongoing hosting, maintenance, and support in accordance with a separate agreement
2.3 We provide our services with due care in accordance with the current state of technology. No guarantee is given that a specific search engine ranking or a specific economic success will be achieved.
2.4 Services that exceed the agreed scope (additional requests, further correction rounds, new functions) will be invoiced separately on a time and material basis at the hourly rate applicable at the time.
3. Cooperation of the Client
3.1 The client shall provide us with all content required for the execution of the order (texts, images, logos, access data, etc.) in good time and in a suitable format.
3.2 The client warrants that they possess the necessary rights (in particular copyright, trademark, and personal rights) to all provided content. The client indemnifies us against any third-party claims arising from the violation of such rights by the provided content.
3.3 Delays resulting from a lack of or late cooperation by the client are not our responsibility and may postpone agreed deadlines accordingly.
4. Prices and Terms of Payment
4.1 The prices stated in the offer shall apply. All prices are in Swiss Francs (CHF). The contractor is not subject to VAT (turnover below the statutory limit of CHF 100,000 per year); therefore, no VAT is charged or shown.
4.2 The fee for the creation of a website is generally due for payment in advance (prepayment) upon placing the order. Work will begin after receipt of payment.
4.3 Ongoing services (hosting, maintenance, care) will be invoiced monthly or annually in advance, depending on the agreement.
4.4 Unless otherwise agreed, invoices are payable without deduction within 10 days of the invoice date. In the event of late payment, we are entitled to charge default interest of 5% per annum as well as reasonable reminder fees.
4.5 In the event of late payment for ongoing services, we are entitled to temporarily suspend the affected services (e.g., hosting) after a prior reminder.
5. Dates and deadlines
5.1 Delivery dates specified are, unless expressly designated as binding, guide values. A specified implementation period (e.g. "live in one week") requires the timely cooperation and complete delivery of content by the client.
5.2 Force majeure and other circumstances beyond our control shall extend deadlines appropriately.
6. Acceptance
6.1 After completion, we will make the website available for acceptance. The client shall test it within 7 days and report any defects in writing.
6.2 If no feedback is received within this period or if the website is put into operation, it shall be deemed accepted.
7. Corrections and Changes
7.1 The agreed price includes the number of correction rounds specified in the offer. Further requests for changes will be charged according to the actual effort involved.
7.2 After acceptance, requests for changes and extensions shall be deemed a new order.
8. Terms of Use
8.1 After full payment of the agreed remuneration, the client receives the right to use the website created for them to the agreed extent.
8.2 Until full payment is made, all services rendered and works delivered remain our property or within our right of use.
8.3 Third-party components used (e.g. fonts, images, plugins, frameworks) are subject to the license terms of the respective rights holders. Unless expressly agreed otherwise, we may name and display the created work for reference purposes (e.g. in our own portfolio).
9. Hosting, Maintenance and Availability
9.1 If hosting and maintenance are agreed upon, we strive for the highest possible availability of the website. A specific availability is not guaranteed unless expressly promised in writing.
9.2 Maintenance work, outages at hosting service providers, internet disruptions, or force majeure are beyond our control.
9.3 Agreements on ongoing services can be terminated by either party with a notice period of 30 days to the end of the respective billing period, unless otherwise agreed.
10. Warranty
10.1 We guarantee that the website substantially complies with the agreed specifications upon acceptance. We will remedy reported defects for which we are responsible within a reasonable period of time.
10.2 Excluded from the warranty are defects based on subsequent modifications by the client or third parties, improper use, or errors in services provided by third parties.
11. Liability
11.1 We are liable for damages only in cases of intent or gross negligence. Liability for slight negligence is – as far as legally permissible – excluded.
11.2 Liability for indirect damages, consequential damages, lost profits, or data loss is excluded to the extent permitted by law. Total liability is limited to the order value of the project in question.
11.3 The Client is responsible for regularly backing up their own data, unless this is expressly part of our services.
12. Privacy Policy
12.1 We process personal data within the framework of order processing in compliance with the Swiss Data Protection Act (FADP) and, where applicable, the GDPR.
12.2 Details on data processing are regulated in our privacy policy.
13. Cancellation and Cancellation Policy
13.1 If the client withdraws from the contract after the order has been placed but before completion, the services rendered up to that point must be compensated. Prepayments already made will be offset against the expenses incurred.
13.2 The right to terminate for good cause remains reserved for both parties.
14. Final Provisions
14.1 Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a permissible provision that comes closest to the economic purpose.
14.2 Swiss law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
14.3 The exclusive place of jurisdiction is – as far as legally permissible – the domicile of the Contractor, 8590 Romanshorn, Switzerland.