Legal
Refund Policy
Applies to purchases of Luumora Voice via luumora.com/voice
Zidane Rauterkus, trading under the business name "Luumora" · Löwenstrasse 3 · 8590 Romanshorn · Switzerland · support@luumora.com
As of: August 8, 2026
1. Payment processing via Stripe
Purchases of Luumora Voice are processed through our payment service provider, Stripe. Refunds are issued to the original method of payment, typically within 5 to 10 business days after approval.
2. One-time setup (CHF 190)
For the one-time setup, we grant a refund within 14 days of purchase, provided that the setup of your assistant has not yet begun. If the setup has already been completed (assistant configured, tested, or launched), a refund is excluded; this is without prejudice to mandatory statutory claims, such as in the case of defective performance.
3. Monthly subscription "Operation" (CHF 50/month plus operating costs)
The subscription can be canceled monthly. The cancellation takes effect at the end of the current billing month, after which no further charges will be made. Monthly fees already paid will not be refunded on a pro-rata basis. If the service was significantly unavailable during a billing month for reasons for which we are responsible, we will refund or offset the affected period on a pro-rata basis.
4. Incorrect Debits
We will, of course, fully refund any double or erroneous charges. Simply get in touch with us with a brief reference to the transaction in question.
5. How to claim a refund
Write to us at support@luumora.com using the email address you used for the purchase, and if possible, the order or invoice number. We usually respond within one business day.
6. Mandatory Law
Mandatory legal rights to which you are entitled as a customer under applicable law remain unaffected by this policy.